Because every Soul Embroidery Heaven item is handcrafted and often personalised, all sales are final.
We accept returns or exchanges only if an item is defective, damaged, or incorrect due to our error.
How to Request a Return or Exchange
- Notify us within 7 days of receiving your order.
- Email soulembroidery@hotmail.com with:
- Your order number
- Clear photos of the item and packaging
- A brief description of the issue
- We will review your request and respond within 2 business days.
If approved, we will repair, replace, or refund at our discretion.
Please note: Shipping costs for approved returns are covered by us. We cannot accept items returned without prior approval.
